Shipping Policy

Shipping Policy for Frost Buddy

Order Processing

At Frost Buddy, we begin processing your order once payment is confirmed and items are available. Processing includes reviewing, picking, packing, and preparing your order for shipment. Please note that processing generally takes 1-3 business days but may be extended during weekends, holidays, promotional events, or times of high demand.

Shipping Options and Charges

Shipping methods and fees vary based on destination, the contents of your order, and the chosen shipping service. During checkout, you will see all applicable shipping options along with their corresponding costs. Any shipping promotions provided will follow specific eligibility rules and exclusions communicated at the time of the offer.

Delivery Timeframes

After processing, shipping typically requires 5-10 business days for delivery. Delivery estimates are intended for planning only and can be affected by factors beyond Frost Buddy’s control, including carrier operations, weather conditions, customs processing, or other unforeseen delays.

When available, you will receive a tracking number to monitor your shipment. Please allow some time for tracking updates after your package has been handed to the carrier.

Address Accuracy

Please verify your shipping address carefully before submitting your order. Incorrect or incomplete addresses may lead to delays, failed deliveries, or returned parcels. If you realize that your shipping details need correction, contact Frost Buddy promptly via the Contact Us page. However, address changes cannot be guaranteed once your order has started processing or has been shipped.

Tracking and Delivery Issues

Use provided tracking information to follow your shipment’s progress. If your package is delayed, marked as delivered but missing, or you experience any delivery problem, please contact Frost Buddy through our website. We may request confirmation of your order details and additional information to investigate and resolve the issue.

Lost or Damaged Shipments

If your order arrives damaged or is lost in transit, notify Frost Buddy as soon as possible. Retain all original packaging and provide photos or relevant details when requested. We will assess the situation and guide you on the next steps based on our policies and applicable regulations.

International Orders

For shipments outside the United States, customs duties, import taxes, brokerage fees, or other charges may apply depending on destination regulations. Unless otherwise stated at checkout, recipients are responsible for these fees. Customs inspections and local delivery procedures can also affect delivery timing.

Split Shipments and Item Availability

Orders may be fulfilled through multiple shipments based on stock availability and fulfillment logistics. Separate tracking information will be provided for each shipment whenever possible. If an ordered item becomes unavailable after purchase, Frost Buddy will contact you to discuss alternatives or arrange a refund if needed.

Need Assistance?

If you have questions about your order’s shipping, tracking, or delivery, please reach out to Frost Buddy through our Contact Us page. Include your order number and any relevant tracking details to help us assist you promptly.